IT Billing & Fees for Services

Table of Contents:

• IT Billing - view your IT bill online
• Fees for Client Services and Products
• Fees for Data Services for Departments
• Fees for Voice Services and Products
• Fees for Storage, Backups, Virtual and Physical Servers, and Systems and Databse Support
• Fees for Web Services

---

Fees for Client Services and Products

PC/Apple Maintenance	Rate
Time and materials (1/2 hour minimum)	$40 per hour
Non-software installation or setup (1/2  hour minimum)	$40 per hour

Software	Rate
Adobe CLP Program	see current price list
Microsoft Select Program	see current price lists
Exceed for Windows	$180
Exceed maintenance program (current version upgrades)	$27 per year
SAS	no charge
SPSS	$215 per user, per device

Special Accounts	Rate
Special computer accounts	$10.00 per month (6 mo. min.*)
Generic email-only account	$4 per month (6 mo. min.*)
FTP-only account	no charge**

* 6 month minimum payment does not apply to UW affiliates
** reasonable justification required

Consulting Fees	Rate
Information Systems
General consulting	$70 per hour
Oracle consulting	$70 per hour
Telecommunications & Systems Services
General consulting	$70 per hour

Student Computer Labs	Rate
Printed pages	$.05 per page
Color laser prints (white paper)	$.25 per page
Color transparencies	$1.25 per page
Lab node installation	$15 per hour
Lab staffing, per staff member	$8 per hour
Lab software installation	$15 per hour
UWStudent lab account setup for conferences, per individual	$5
Warranty maintenance of lab node	$25 per year
Non-warranty maintenance of lab node	$15 per hour
Fraternity/sorority computer network setup fee	$35 per hour
Setup/maintain departmental laptops for student use
Setup fee	$15 per hour
Maintenance fee	$50 per fiscal year

Classroom Technology Support	Rate
Classroom technology support for events, non-business hours	$25 per hour
WyoCast Mobile Recording System, operations (1 hour minimum) (see event classification definitions)	$50 per hour
WyoCast Mobile Recording System, setup and take down (mandatory for all mobile recording sessions)	$30
WyoCast Multi-Camera Option	$75 per hour
Onsite technical support for non-classroom spaces (1 hour minimum)	$25 per hour
Instructional technology design and installation consulting fees, non-classroom	$50 per hour

Training	Rate
Workshop sessions offered by IT professionals	$0 - $45 per class
Specialized training requests	more Information
Workshop modules only	$0 - $45
ITC Training Room Usage, one-time	see Pricing & Guidelines

Miscellaneous	Rate
Late return fees for software and hardware	$30
Computer imaging - additional division image	$150
Computer imaging maintenance fee	$50 per year
Restoration of user deleted data on all IT servers (see note 4, below)	$40 per hour
Restore student network connection, per incident (plus parts)	$25
Unsupported standards (hardware and software) installation and configurations	$40 per hour

1. Charges for new wiring and line repair include labor ($45.00/hr) plus materials. Cost estimates are provided at no charge for new wiring and cabling.
2. One-time charges do not apply for disconnection of any type of service.
3. Telephone sets are provided to departments as part of the monthly line charge. All damaged, lost or stolen telephone sets are the responsibility of the department being billed. Departments are charged for repair or replacement of any damaged or stolen telecommunications equipment and telephone sets issued to them.
4. All servers including: UW Student, UW Administrative, and WWW
5. 100 Mbps service is not available in all campus locations

---

Fees for Data Services for Departments

Network Connections	Monthly	One-Time
Data Connection Moves, Card Swaps & Coax to 10BaseT		$45.00
Ethernet jack/VOIP activation (building wiring extra, if needed)		$245.00
Gigabit data port (where available) activation, UW Affiliates		$395.00
Upgrade 10/100 Mbps port to Gigabit port (where available)		$150.00
Problem Service Charges		$50.00 per hr
Cards, Cables, Transceivers, Misc. Equipment		Prices Vary
Ethernet Connection (U.W. Affiliates)	$14.50
Ethernet Connection (self-sustaining enterprises - UW administration)	$9.50

Computer Accounts	Monthly	One-Time
Special Computer Accounts (6 mo. minimum)	$10.00
Generic Email Accounts (6 mo. minimum)	$4.00

Miscellaneous	Monthly	One-Time
Non-UWYO Domain & DNS service		$100 per yr + registration costs
Exchange Calendar Resource	$1.00
H.323 Video Endpoint DID Number	$5.00
ITC Data Center Co-Location Fees (Move-In Costs)

Note: New wiring and line repair is charged at labor ($45.00/hour) plus materials. Cost estimates are provided at no charge for any new wiring and cabling.

100 Mbps service is not available in all campus locations.

---

Fees for Voice Services and Products4

Basic/Single Line Phone Sets	Monthly	+One-Time
Various Phones	Varies

Voice over Internet Protocol (VoIP) - where available	Monthly	+One-Time
Various Phones	Varies

Other	Monthly	+One-Time
Bridged Line – Single Line Off A Single Line	Starting at $8	$45.00
Bridged Line Requiring Multi Set Types	Varies by Set	$45.00
Line with No Telephone Set Type (FAX)	$21.10	$45.00
Interbuilding Twisted Pair Circuit - Without Dialtone	$10.00	$45.00
Interbuilding Fiber Pair Circuit	$30.00	$45.00
Line Moves and Set Changes (minimum)		$45.00
Primary Number Change/Swap (field tech not required)		$25.00
OPX (766 Extension Located Off-Campus)	Varies	Varies
Additional Lines (two or more)	Varies	Varies
ISDN	$39.00	$90.00
Intra Campus T-1 Lines	$20.00	$150 (equip. costs extra, ~$500)
1-800 or 888 Service	Varies by Vendor
1FB - Measured Business Line (features extra)	Varies	Varies
Service Fee (1FB, cellular and circuit services)	$1.00 per line
Additional DID (766+) Number	$5.00	$10.00
Listings in the Laramie White Pages (CenturyLink	$6.00	$19.50

Voice Features	Monthly	+One-Time
Line Features (Forwarding, Pick-up, Ring Again, etc.)	Free	$10.00
Student Caller ID	$2.00	$10.00
Student Call Waiting ID	$1.00	$10.00
Rebill cost for collect calls accepted by students.		$5.00

Voice Mail	Monthly	+One-Time
Recorded Announcement	$6.00	$10.00

Auto Attendants	Monthly	+One-Time
Choice of 1 mail box or 1 announcement	$10.00	$10.00
2-4 mail boxes and/or announcements (combined, totaling no more than 4)	$20.00	$25.00
5-7 mail boxes and/or announcements (combined, totaling no more than 7)	$30.00	$25.00
8-10 mail boxes and/or announcements (combined, totaling no more than 10)	$40.00	$25.00
10-12 mail boxes and/or announcements (combined, totaling no more than 12)	$50.00	$25.00
Voice Menu with additional announcements or mail box(s) - each additional choice.	$6.50

Unified Messaging Voice Mail	Monthly	+One-Time
Exchange Unified Messaging (voice mail / email integration)	$6.80	$10.00

1. New wiring and line repair is charged at labor ($45.00/hour) plus materials. Cost estimates are provided at no charge for any new wiring and cabling.

2. One Time Charges do not apply for disconnection of any type of service.

3. Telephone sets are provided to departments as part of the monthly line charge. All damaged, lost or stolen telephone sets are the responsibility of the billed department. Departments are charged for the repair or replacement of any damaged or stolen telecommunications equipment in their possession including telephone sets.

---

Fees for Web Services

Additional Central Sites	Rate
Central Sites Website Space (up to 10 GiB)	$10 per 1 GiB per year